Splitit case study: visibility of buyers within their journey boosted conversion rates

2021-11-13T16:10:49+00:00

Splitit Case Study: Introduction The way that retailers engage with their consumers has changed dramatically so that today’s buyer-seller transactions are far more frequently digital. For the traditional B2B sales process this has meant [...]

Splitit case study: visibility of buyers within their journey boosted conversion rates2021-11-13T16:10:49+00:00

Content Audit

2021-11-07T15:05:06+00:00

Determining what data to capture within a content audit Before embarking upon a content audit, stop and ask yourself this question: How is this content audit going to improve your content programme? It is [...]

Content Audit2021-11-07T15:05:06+00:00

The shape of your funnel is really important, here’s why:

2021-11-06T09:03:13+00:00

What do we mean by the “shape” of your funnel? You may recognise the following funnel diagram: you might have some more levels and different names for each level, but it will look something [...]

The shape of your funnel is really important, here’s why:2021-11-06T09:03:13+00:00

What Odyssiant content audit reports will show you

2021-11-06T09:08:09+00:00

By using Odyssiant as your content auditing tool, you will gain access to exceptionally valuable insights. This insight will inform and improve your content planning, delivering greater value from your content programme for your [...]

What Odyssiant content audit reports will show you2021-11-06T09:08:09+00:00

Odyssiant is the perfect tool for content auditing

2021-11-06T08:54:02+00:00

How to approach content auditing? Odyssiant is a buyer journey content management platform that allows you to capture, visualise and act upon a content audit. Users can upload all content into the Odyssiant content [...]

Odyssiant is the perfect tool for content auditing2021-11-06T08:54:02+00:00

The biggest challenge of setting up an AI for marketing

2021-11-06T10:32:54+00:00

Marketing Applications for AI - where to begin... As marketers seek practical applications of AI, they are encountering the first challenges. However, the biggest challenge of all is data. Almost all AIs require “training”. [...]

The biggest challenge of setting up an AI for marketing2021-11-06T10:32:54+00:00

The commercial benefits of Buyer Journey Management

2021-11-06T08:59:45+00:00

Chief marketing officers (CMOs) who design and incorporate customer journey management in their marketing outperform all others by 54% (24.9% vs 16.2%). This is in annual improvement on ROMI (Return On Marketing Investment). According [...]

The commercial benefits of Buyer Journey Management2021-11-06T08:59:45+00:00

Content Challenges: One audience, many content strategies

2021-11-06T08:36:30+00:00

How many content strategies do you have within your business? Indeed, how many content strategies do you have within your marketing function? Just the one? Fingers-crossed, that is the case, but can you place [...]

Content Challenges: One audience, many content strategies2021-11-06T08:36:30+00:00

Where to begin when considering your contact strategy

2021-11-06T10:28:26+00:00

Better customer communications can be worth millions in annual revenues. This is because there is a strong correlation between the customers’ experience and loyalty. [Forrester Report: Customer Experience Index]. So, companies that manage their [...]

Where to begin when considering your contact strategy2021-11-06T10:28:26+00:00

The difference between a buyer journey and a customer journey

2021-11-06T10:25:11+00:00

Anyone who has invested the time mapping the end-to-end customer journey for their business will almost certainly have come across one simple revelation: it is not one journey, it’s two journeys. In reality, it [...]

The difference between a buyer journey and a customer journey2021-11-06T10:25:11+00:00

Breaking down the communication silos to become customer-centric

2021-11-05T17:19:04+00:00

We have already identified the problem of over communication with customers because of the wide variety of internal silos all communicating at once. But being aware of the problem is one thing, doing something [...]

Breaking down the communication silos to become customer-centric2021-11-05T17:19:04+00:00

Understanding the role of content in customer journey

2021-11-06T09:04:30+00:00

In the previous article, “Every journey starts with a single content step”, we explored the need to define your customer’s buying journey from their perspective and then use this to create truly customer-centric content. [...]

Understanding the role of content in customer journey2021-11-06T09:04:30+00:00

Buyer Journey Management – Overcoming the silo problem

2021-11-06T09:17:57+00:00

Silos are one of the largest hurdles for any successful Buyer Journey Management programme to overcome. We explained why in our article “Is Customer Journey Management next?” when we discussed the challenge of demonstrating [...]

Buyer Journey Management – Overcoming the silo problem2021-11-06T09:17:57+00:00

Posing questions around the danger of describing but not understanding

2021-11-06T10:29:19+00:00

Customer segmentation is in danger of describing but not understanding your customer... Who are these socio-demographic twins? Both male Both born 1948 Both grew up in the UK Both have divorced and re-married Both [...]

Posing questions around the danger of describing but not understanding2021-11-06T10:29:19+00:00

What insight do you need to map a customer’s journey

2021-11-06T10:37:16+00:00

There is considerable amounts of noise and “trending” around customer journey mapping at the moment. While it is good to see that this now includes more about what content is required to guide customers [...]

What insight do you need to map a customer’s journey2021-11-06T10:37:16+00:00

What do I need to do differently to be customer-centric?

2021-11-06T09:05:13+00:00

The world of customer-centricity can be split into three camps. Firstly there are those that have embraced the need to transform themselves into a customer-centric business. Then secondly there are those who realise that [...]

What do I need to do differently to be customer-centric?2021-11-06T09:05:13+00:00

Know How: Buyer Journey Planning is the first step to commercialising content marketing

2021-11-06T08:50:59+00:00

Why Buyer Journey Planning? The critical thing to understand is what the business needs to see, balanced against what you want the business to understand to support your content marketing activities and investment. And [...]

Know How: Buyer Journey Planning is the first step to commercialising content marketing2021-11-06T08:50:59+00:00