By using Odyssiant as your content auditing tool, you will gain access to exceptionally valuable insights. This insight will inform and improve your content planning, delivering greater value from your content programme for your business.
“When we audited our content, the benefits were immediate. It was obvious what was missing – a massive help for me.” Elliot Trussell – Industry Marketing Manager, IFS
Here are five of the top insights you will gain from using Odyssiant
1. Total content by step
Here, you can see how much content exists for each step of the journey. In this example, it’s clear that the user has a considerable amount of upfront content for the early marketing stages of the journey. For example, thought leadership content on blogs and white papers.
Of course, completing a journey does not mean having equal amounts of content for each step. Far from it, sometimes a single piece of content can achieve an enormous amount – it could even cover multiple steps. This graph allows the content strategist to look at those columns that are underserved, assess that content and decide whether the content is sufficient.
It also allows the content strategist to think carefully when briefing in content, whether too much content is being produced for some steps. This can help constructively challenge the planning and briefing process to produce content that engages through every step of the customer’s journey.
2. Total content by personas
Similar to the above, understanding how much content you have for each customer persona helps the planner understand whether the priority personas are being correctly served. Of course, if your business treats all person types with the same priority, the lack of balance would be telling.
3. Total content by persona by step
Combining the output of the above two diagrams, it’s now possible to dig into the detail of the content to see where the planning opportunities truly lie.
4. Customer needs by step
Another key capability of Odyssiant is to tag each content item by customer need. By doing so, you can ensure the content is contextually relevant for the customer and therefore far more likely to be engaging. While customer needs can change through the journey, by ensuring the customer needs are being covered by content, you can enable the customer to find their own personal way from initial engagement through to sale.
By building a ‘needs cloud’ around the customer (as Odyssiant does), it is then possible to serve up contextually relevant content which will take the customer forward on their own personal journey.
5. Customer needs by persona
In this final graph, you can see how the customer needs relate to each persona type.
* The above images show graphs that are drawn from Odyssiant’s content audit dashboards. Dashsboards are tailored to each user’s requirements. Here is an example: